I can see where text messaging would be an area for growth since most of the Millennials already own cell phones with text capabilities. From my experience Millennials tend to text more than they converse vocally. This may feel like a familiar and comfortable form of communication for the upcoming generation.
S MS is interesting and looks very convenient, yet you have to be sure that the receiving party has the proper technology to receive messages. It wouldn’t work well for blanket- automated messaging attached to services such as ILL, because you would have to be guaranteed that the receiving party could indeed receive it. At our library, email is still the preferred method of informing students, faculty and staff of library proceedings. We are sure that everyone has an official email account given to them by the university.
However, it would be great to have the option (I have no idea how the logistics would work) to send a SMS text message to patrons who have requested an ILL and are desperate to receive it. They could receive a text message while crossing campus, and then run in and pick up the item without having to go back to their office to check email.
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